Delivery

Shipping Policy

Delivery conditions and costs

1. Delivery in Belgium

Orders are shipped via our partner Bpost , with tracking number.

Delivery costs are calculated from €5.50 , depending on the weight and volume of the package.

For any order of €59.00 or more, delivery is free in Belgium .

Shipments are covered by transport insurance against loss or damage up to a maximum of €500 , in accordance with the carrier's terms and conditions.

2. Delivery to other countries

We deliver to countries in the European Union and, where applicable, to other international destinations.

Shipping costs are calculated automatically when the order is placed, based on:

  • of the destination country

  • the weight of the package

  • of the selected delivery method

For your information, the carrier's rates can be found at:
https://www.bpost.be/fr

For any questions regarding delivery, you can contact us at:
admin@aromassacre.com

3. Delivery times

The times indicated are estimates and may vary depending on the destination or periods of high activity.

  • Belgium: 2 to 5 business days after dispatch

  • European Union: 5 to 10 business days

  • International: depending on the destination country

4. Order tracking

As soon as your order is shipped, you will receive an email containing a tracking link to follow the delivery of your package.

Bpost tracking:
https://track.bpost.cloud/btr/web/#/home?lang=fr

5. Delivery delay or problem

In case of an unusual delay or delivery problem, please contact us at:

admin@aromassacre.com

We will take the necessary steps with the carrier to resolve the situation as quickly as possible.

6. Order Receipt

Upon receiving the package, it is recommended to immediately check the condition of the products.

In case of damaged parcel or missing item, please contact us within 48 hours of receipt, with photos if possible, to allow for the rapid processing of your case.

7. Responsibility

In accordance with European legislation on distance selling, the seller remains responsible for the product until its delivery to the customer.

In case of loss or damage during transport, a solution will be offered (replacement or refund), after verification with the carrier.

8. Return Policy

For information regarding returns, exchanges or the right of withdrawal, please consult our page:

Refund/Returns Policy